What Is Responsible Gaming and Why It Matters
Responsible gaming means keeping gaming purely as a form of entertainment — where you decide how much time and money to spend. At Jelevo, responsible gaming is a core part of who we are.
Online gaming is growing rapidly in Bangladesh. While many start playing for fun, it can sometimes become difficult to control. Jelevo does not want any member to face financial or mental health difficulties — that is why we want to raise awareness from the very beginning.
The principle behind responsible gaming is simple — play because you enjoy it, not out of fear of losing or trying to chase losses. Set a budget in advance and stick to it. If you ever feel like you're losing control, take a break and seek help right away.
Jelevo's Responsible Gaming's Our policies are built to international standards. Our goal is to provide every member with a safe and enjoyable gaming environment.
Recognising the Signs of Problem Gaming
It's not always easy to tell when recreational gaming becomes a problem. Watch out for these warning signs:
Ask yourself
If you answered "yes" to any of the above, contact Jelevo's support team today. Acknowledging the problem is the first step toward solving it.
Set Limits — Stay in Control
At Jelevo, you have full control over your own gaming activity. The tools available in our settings panel include:
- Deposit Limit: Set daily, weekly, and monthly maximum deposit amounts. Any request to increase a limit takes effect after 7 days — giving you time to reconsider.
- Bet Limit: Set a maximum stake per bet to avoid large losses in a single session.
- Loss Limit: Your session will automatically end once a set loss amount is reached.
- Session Time Limit: Set a maximum duration for each gaming session. You will be automatically logged out when the time is up.
- Reality Check: Pop-up reminders will appear at set intervals to let you know how long you have been playing.
Limit reductions take effect immediately. However, increasing a limit is subject to a 7-day waiting period — this is in place for your protection.
Self-Exclusion — Your Option to Take a Break
Sometimes the best decision is simply to step back. Jelevo's self-exclusion feature lets you lock yourself out of your account for a set period of time.
30 Days
Brief break — effective for minor issues
6 Months
Short break — to refocus on what matters
1 Year
Extended Break — For Your Mental Well-being
5 Years
Permanent break — for those who have decided to stop altogether
While Self-Exclusion is active, you will not be able to log in to Jelevo, make any deposits or place bets, or receive any promotional emails. Once the period ends, you will need to contact our support team to reactivate your account.
If you attempt to open a new account during Self-Exclusion, Jelevo reserves the right to detect and close it. This policy is strictly enforced.
The Role of Family & Friends
Sometimes the people closest to us notice a problem before we do. If you think a loved one may be gaming excessively on Jelevo or any other platform:
- Talk to them with empathy — express concern rather than blame.
- Encourage them to seek professional help, and offer to go with them if needed.
- Do not cover their gaming costs — it can make the problem worse.
- Contact Jelevo's support team to request a third-party intervention.
- Take care of your own mental health too — a loved one's problem can affect you just as much.
Protection of Minors
Jelevo strictly prohibits gaming for anyone under 18. Age verification is mandatory at registration, and additional documents may be requested in cases of doubt.
Our advice to parents:
- Use parental control software on computers and mobile devices.
- Keep your Jelevo account login details away from your children.
- Keep an eye on what your child does online and have open, honest conversations with them.
- If you have concerns, contact our support team — we will investigate and take appropriate action.
If underage gaming is detected, Jelevo will immediately close the account and refund the entire balance. There are no exceptions.
Where to Find Help
You do not have to face this alone. Jelevo's support team and professional organisations are always here for you. Reaching out for help takes courage — it is not a sign of weakness.
Reach out via our live chat support or send us an email. Your privacy is fully protected. All Jelevo support agents are trained in responsible gaming and ready to point you in the right direction.
Support Email: [email protected] — We typically respond within 24 hours.