Jelevo's Privacy Policy —
Your data is fully secure

1 Introduction

Jelevo is Bangladesh's trusted online gaming platform, where millions of members enjoy betting, fish games, bingo, and Live Casino every day. We understand how sensitive your personal information is, which is why Jelevo's Privacy Policy is built on complete transparency.

This Privacy Policy explains in detail what data Jelevo collects, why it is collected, how it is used, and what technical and organizational measures are in place to keep your data secure. By using any Jelevo service, you consent to this Privacy Policy.

2 What data we collect

Jelevo collects only the information necessary to provide its services. We never ask for unnecessary or excessive data. The categories of information collected are listed below:

In addition, Jelevo automatically collects certain technical information — such as how long you spent on a page and which device you used to log in. This data is used solely to improve platform security and performance.

3 How Information Is Used

Jelevo uses your information solely for the purposes listed below. Your data is never used beyond these stated purposes:

• To create, verify, and manage your account.
• To process deposits, withdrawals, and transactions.
• To detect and prevent fraud, money laundering, and illegal activities.
• To provide customer support and resolve issues.
• To inform you about relevant bonuses, promotions, and offers.
• To implement responsible gaming policies and ensure member protection.
• To comply with legal obligations and regulatory requirements.

4 How Long Information Is Retained

Jelevo retains your data for as long as your account is active or as needed to provide services. Even after account closure, certain information may be kept for a defined period due to legal obligations:

• Transaction Records: Retained for up to 5 years (in accordance with financial regulations).
• KYC documents: Up to 3 years after account closure.
• Communication History: Support logs are retained for up to 2 years.
• Technical Logs: Up to 90 days for security purposes.

Once the specified retention period expires, your data is securely deleted or anonymized so that you can no longer be identified in any way.

5 When Information Is Shared

Jelevo shares your information only in very limited circumstances. The specific reasons are outlined below:

• Payment Providers: Required information is shared with licensed payment gateways to process deposits and withdrawals.
• KYC partner: Limited information is shared with authorized identity verification service providers.
• Legal authorities: Disclosure of information is mandatory upon a valid court order or legitimate request from a regulatory authority.
• Company merger: In the event of a business restructuring, data may be transferred to a new entity, with prior notice given.

6 Cookie Policy

Jelevo uses cookies on its website. Cookies are small data files stored in your browser. We use the following types of cookies:

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: Used to measure how quickly the site loads.
• Functionality Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Anonymous usage statistics are collected to improve the platform.

You can disable non-essential cookies at any time through your browser settings. However, some features may become limited.

7 Your rights

Under Jelevo's Privacy Policy, you have the following rights. To exercise any of these rights, please contact our support team:

• Right to Access: You can request to know what information Jelevo holds about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Object to Processing: You may object to the use of your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a structured, portable format.
• Right to Restrict Processing: You may request that data processing be temporarily suspended while an investigation is ongoing.

8 Security Measures

Jelevo protects your data using the highest industry-standard security technologies. Our security infrastructure is regularly audited by independent third-party security experts.

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure Servers: Our servers are hosted in internationally certified data centers.
• Firewall & DDoS Protection: Advanced firewall and DDoS protection systems remain active at all times.
• Two-Factor Authentication (2FA): An extra layer of security can be added when logging into your account.
• Suspicious Activity Monitoring: An automated system operates 24/7 to detect unusual activity.
• Restricted Access: Only authorized personnel can access specific data on a need-to-know basis.

9 Child Protection

Jelevo strictly prohibits providing services to anyone under the age of 18. Age verification is mandatory during registration. If we discover that a minor has created an account, it will be immediately closed and all collected data will be permanently deleted.

If you believe a minor is using Jelevo, please notify our support team immediately.

10 Policy Changes

Jelevo may update this Privacy Policy as needed. For significant changes, we will notify you in advance — either by posting a notice on the website or by sending a message to your registered mobile number.

The date of the latest update is always displayed at the top of this page. Continued use of Jelevo after any changes constitutes acceptance of the updated policy. We recommend reviewing this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding the Privacy Policy, please contact Jelevo's data protection team: